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1000 Boardwalk, Atlantic City, New Jersey 08401, United States
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Safe + Sound

Before visiting, please review our travel update page for frequently asked questions and updates here.

The health and safety of both you and Hard Rock Hotel & Casino Atlantic City Team Members is truly our number one priority.  Whether you're planning your next visit to Hard Rock Atlantic City or are considering future travel plans, we look forward to welcoming you back and keeping you informed about what we are doing to keep guests and team members safe and sound. Click here for Hard Rock Hotel & Casino Atlantic City’s Safe + Sound Reopening Plan & Protocols.

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Personal Protection Guidelines

All guests and team members will be required to wear masks or cloth face coverings that meet CDC guidelines. Masks will be provided to guests, as needed. 

 

Protective equipment will be provided to team members whose responsibilities require them as determined by health officials.

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Thermal Testing

Thermal Imaging will take the temperature of all guests and team members entering the property. Points of entry will be limited to allow the Security Team to conduct temperature screenings. Those who display a temperature of 100.4°F or greater will be escorted to a designated area for a secondary temporal temperature screening. Those who have a temperature of 100.4°F or greater will not be authorized entry to the property.

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Safe + Sound Clean Team

More than 100 team members will be part the ‘Safe + Sound’ Clean Team to focus on cleaning and disinfecting surfaces throughout the complex, with special emphasis on high-touch surfaces and common areas. They will be clearly visible with a lime green uniform stating, "Clean Team." The team will focus especially on the deep cleaning of all gaming surfaces, chips, hotel rooms, restaurants, pool and public areas. 

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Hand Sanitizer Dispensers

Over 200 hand sanitizer dispensers, touchless whenever possible, will be placed in all high-traffic, high-visibility areas such as key guest and team member entrances and contact areas such as valet, porte-cochère, reception areas, hotel lobby, casino floor, restaurant entrances, meeting and convention spaces, elevator landings, pools, and exercise areas.

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Social Distancing

Appropriate social distancing requirements in gaming and non-gaming areas will be required and enforced by all team members, which will include over 750 signs posted throughout the complex to help ensure adherence to ‘Safe + Sound’ Program guidelines.

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Dining and Bars

Effective Thursday, November 12, Governor Murphy's Executive Order restricts the services of indoor food & beverage service, including alcohol on gaming floors between the hours of 10pm and 5am. Get more information here.

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Team Member Protocols

All team members will receive general health and hygiene training on COVID-19 sanitization protocols followed by a comprehensive position-specific training of their new Standard Operating Procedures. 

Team members will go through thorough training and will enforce and communicate the required CDC guidelines.

Property Updates & Changes

  • -We purchased over 1,000 new air filters that are frequently changed out in common areas throughout our building, increasing the quality of air circulation and maximizing the exchange of fresh air with 100% outside air flow into the building.
  • -A ‘Safe + Sound’ Committee has been created to oversee compliance of sanitization, social distancing, and reopening protocols. A designated member from each department will meet with the ‘Safe + Sound’ Committee weekly to proactively monitor, communicate and enhance protocols.
  • -Plexiglass will be installed in the following areas: Front Desk, Casino Cage, Wild Card Services, Sportsbook, Box Office and select Table Games.
  • -Guests or related guests will be required to adhere to one vacant position between slot machines and table games played unless related or together in a group. Limited occupancy based on game will take place to allow for social distancing.
  • -New mandated reduced maximum capacity will be posted at each venue. There will be an overall 50% percent reduction in guest capacity throughout the casino.
  • -Due to occupancy restrictions, guests must be 21+ to visit Hard Rock Hotel & Casino Atlantic City unless they have a hotel or restaurant reservation.
  • -Shows will remain dark and Fresh Harvest Buffet will remain closed until further notice.  
  • -The Hard Rock Atlantic City Security Team will be specially trained and responsible for all temperature checks, monitoring entrances/exits, reminding guests and team members of social distancing requirements, managing line queueing, and distributing PPE as well as ensuring that everyone is following the required PPE protocols.
  • -The hotel will follow thorough and upgraded cleaning guidelines that includes frequent disinfecting of high touch areas as instructed by the CDC, WHO and local officials to ensure good clean fun.