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Travel Update

Travel Update - 9/22/2020: Due to the State of New Jersey’s travel advisory mandating those who have recently visited Alabama, Alaska, Arkansas, Arizona, Delaware, Florida, Georgia, Guam, Iowa, Idaho, Indiana, Illinois, Kansas, Kentucky, Louisiana, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, Nevada, Oklahoma, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming are required to undergo a 14-day quarantine. If your travels included one of these states, we look forward to seeing you after your 14-day quarantine and encourage you to consider another Hard Rock destination. We apologize for any inconvenience this may cause and hope to see you soon!

Dining Update - 9/2/2020: Effective Friday, September 4, Hard Rock Hotel & Casino Atlantic City will resume indoor dining service at Council Oak Steaks & Seafood, Kuro, YOUYU Noodle Bar, Hard Rock Cafe, and Sugar Factory. Reservations are recommended for Council Oak Steaks & Seafood, Kuro, and Sugar Factory, as all indoor dining outlets will operate at the state-mandated 25% capacity limitation.


The health and safety of both you and Hard Rock Hotel & Casino Atlantic City Team Members are truly our number one priority. As you are aware, in accordance with recommended advice from health officials, state government and in compliance with Gov. Phil Murphy’s order, we have temporarily suspended operations until July 2nd at 6am. Business aside, we wanted to express our empathy and concern to all of you and your families. Love All Serve All and Take Time To Be Kind are two core principles at the center of our values and exemplify how we should all be treating one another during these difficult times. While we anxiously await the day to serve you again, for now we’d like to simply extend our wish for your good health and safety.

Guests wishing to visit to Hard Rock Atlantic City must be 21 years of age or older, unless accompanied by an adult with an existing dining or hotel reservation.  

Safe + Sound Protocols

All-new protocols

The health and safety of both you and Hard Rock Hotel & Casino Atlantic City Team Members is truly our number one priority.  We look forward to welcoming you back and keeping you informed about what we are doing to keep guests and team members safe and sound.

Learn More

FREQUENTLY ASKED QUESTIONS

GENERAL

When will the casinos reopen in Atlantic City?

Hard Rock Hotel & Casino Atlantic City is officially open. Guests wishing to visit to Hard Rock Atlantic City must be 21 years of age or older, unless accompanied by an adult with an existing dining or hotel reservation.

What measures has Hard Rock Hotel & Casino Atlantic City taken to reduce the risk of exposure to COVID-19 to guests and Team Members? We have implemented and will continue:

  • Disinfecting common surfaces more frequently, specifically lobbies, front desks, slot machines, tabletops, table game surfaces, restrooms, hotel rooms, door knobs, elevators and more;
  • Making hand sanitizers available in all common areas;
  • Increasing communications and reminders with our guests, employees and partners on important health and safety measures.

WILD CARD REWARDS

What will happen to my Wild Card Rewards Comp Dollars in Atlantic City?

We have temporarily frozen Comp Dollar expiration until at least 9/7/2020.

What will happen to my Wild Card Rewards Tier Points? I was close to earning the next tier.

We have extended your current tier status until 12/31/2020. Your Tier Points will not be reset until 1/1/2021, giving you even more time to earn your tier for next year. Upon reopening, we will offer a 2x Tier Point promotion that will run through December 31, 2020.

DINING

What dining is currently offered at Hard Rock Atlantic City?

Due to Governor Murphy’s Executive Order, limited indoor dining be available beginning Friday, September 4th

Check out or VIP Lounge Updates, here.

I received dining offers, what happened to them?

We have disabled dining offers until further notice due to Governor Murphy's Executive Order specifying that food and/or beverage service of any kind, including alcohol, will not permitted on gaming floors or at indoor bars.

SPORTSBOOK

Is the Sportsbook open?

Yes, the Sportsbook will be open Sunday through Thursday 11:00am-8:00pm, Friday and Saturday from 11:00am-11:00pm.

What if my ticket expired while the Sportsbook was closed?

Due to the unprecedented closings, those expiration dates during the closure have been extended. You can still mail in your ticket by following the directions on the back.

ENTERTAINMENT

How do I know if a show I have tickets for is canceled at Hard Rock Atlantic City?

Our website is frequently updated with the latest news on all of our upcoming shows. You can find your show and get more info at the bottom of this page or by checking our event.

My show was canceled, will I be refunded?

All tickets for canceled shows purchased through Ticketmaster are available for full refunds inclusive of service charges. The cost of expedited shipping and merchandise will not be refunded.

All tickets purchased at the box office with a credit card will be automatically refunded to that credit card within 7-10 business days of cancellation. For cash purchases you will have the ability receive your refund in person 30 days from when the box office reopens.

For customers who purchased tickets through another resale platform or distribution partner, the customer will need to seek a refund from such resale platform or distribution partner.

My show was rescheduled, and I cannot attend the new date, can I get a refund?

If you cannot attend the new date, refunds will be accepted for all tickets purchased through Ticketmaster up to 30 days from the announce of the new date.

  • Refunds will be issued for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded.
  • If you do not elect a refund within that timeframe, your tickets will remain valid for the rescheduled date.
  • For tickets purchased at our box office, please reach out to us at BoxOffice@hrhcac.com. If you purchased with cash at our box office, you will be able to visit us within 30 days of our reopening for a refund.

My show was rescheduled and I want to attend the new date, what should I do?

Hold onto the tickets you purchased, they will be valid for the new show date unless otherwise noted on the event page here.

My show says it is being postponed, what does this mean?

Postponed shows are still in the process of being rescheduled and assigned a new date. Once the event is rescheduled, our refund policy applies. Refunds will be accepted for all tickets purchased through Ticketmaster up to 30 days after the rescheduled date is announced.

Once the event is rescheduled, our refund policy applies. Refunds will be accepted for all tickets purchased through Ticketmaster up to 30 days after the rescheduled date is announced.

POOL

Is the Pool open?

The pool is currently open, and located on the 4th floor of the South Tower. 

The Hours of Operation for the Pool Area are 8am to 8pm daily. The outside Sundeck is reserved for guests of 21 years or older. Children must be accompanied by an adult. Children in diapers are to wear swim diapers that may be purchased on site. Pool toys including balls, rings, water guns, or noodles are strictly prohibited. 

Per the NJ Executive Order of Indoor Pools, the amount of guests are being limited and Hard Rock has the right to close the pool area due to capacity restrictions mandated by the NJ Executive Order.

The current mandated New Jersey Executive Order pertaining to COVID-19 mandates capacity restrictions of all in-door pool areas in the State of New Jersey.  The Company will actively monitor the total occupancy of the Pool Area and reserves the right to close the Pool when capacity is reached.

BODY ROCK FITNESS CENTER

Is the Gym open?

Body Rock Fitness Center will be reopening on September 3rd, 2020.

Hours of Operation

Sunday, Monday & Thursday | 8AM-6PM

Tuesday & Wednesday | CLOSED

Friday & Saturday | 8AM-7PM

Sunday |  5:30 PM - 10:00 PM

HOTEL

I have an upcoming reservation at Hard Rock Hotel Atlantic City, is it going to be canceled?

We will continue to follow the lead of public health authorities and Gov. Phil Murphy during this important time. We will make the appropriate adjustments to future hotel reservations based on the information we receive from state and local officials.

My reservation was canceled and I would like to re-book, will the rate I booked at originally be honored?

Our hotel rates fluctuate based on season and availability. We cannot guarantee you will get the same rate when re-booking for a later date.

Who can I contact for questions about my upcoming group meeting or event?

Individuals should contact their event organizer for the new or rescheduled dates of their events. In the case the event was postponed the reservations associated with the group block will automatically be cancelled and individuals will be sent their cancellation confirmations.

Dining Updates

More information on your dining options at Hard Rock

Legends Lounge

Located in the Seminole Ballroom

Exclusively for Rock Royalty and X Card Members

Your favorite Legends Lounge is back! Enjoy food and cocktails at Legends Lounge, located inside the Seminole Ballroom

Rock Royalty Members: For you and a guest - $10 Comp Dollars each.

X Card Members: Complimentary

Hours of Operation

Monday-Thursday | 4PM-9PM

Friday | 4PM-11PM

Saturday | 10AM-11PM

Sunday | 10AM-9PM

Plum Lounge

Plum Lounge will reopen Friday, September 4th to X Card members where guests can enjoy complimentary food and cocktails. Additional indoor seating will be available adjacent to Kuro.

Currently limited to one guest per person.

Hours of Operation

Monday-Thursday | CLOSED

Friday | 4PM-1AM

Saturday | 9AM-1AM

Sunday | 9AM-2PM

In-Room Dining

Hotel guests will have room service available daily, 24 Hours.

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