Travel Update

Travel Update - 4/4/2021: "Unvaccinated travelers and residents returning from any U.S. state or territory beyond the immediate region (New York, Connecticut, Pennsylvania, and Delaware) should self-quarantine at their home, hotel, or other temporary lodging following recommendations from the CDC.

The self-quarantine is voluntary, but compliance is expected."
-covid.nj.gov. Click here for more information.

Dining Update - 2/5/2021: Effective Friday, February 5, Governor Murphy's Executive Order has re-instated the services of indoor food & beverage service, including alcohol on gaming floors 24 hours per day.

The health and safety of both you and Hard Rock Hotel & Casino Atlantic City Team Members are truly our number one priority. As you are aware, in accordance with recommended advice from health officials, state government and in compliance with Gov. Phil Murphy’s order, we have temporarily suspended operations until July 2nd at 6am. Business aside, we wanted to express our empathy and concern to all of you and your families. Love All Serve All and Take Time To Be Kind are two core principles at the center of our values and exemplify how we should all be treating one another during these difficult times. While we anxiously await the day to serve you again, for now we’d like to simply extend our wish for your good health and safety.

Guests wishing to visit to Hard Rock Atlantic City must be 21 years of age or older, unless accompanied by an adult with an existing dining or hotel reservation.  

Safe+Sound Protocols

All new protocols

The health and safety of both you and Hard Rock Hotel & Casino Atlantic City Team Members is truly our number one priority.  We look forward to welcoming you back and keeping you informed about what we are doing to keep guests and team members safe and sound.

 

LEARN MORE

Frequently Asked Questions

  • When will the casinos reopen in Atlantic City?

    Hard Rock Hotel & Casino Atlantic City is officially open. Guests wishing to visit to Hard Rock Atlantic City must be 21 years of age or older, unless accompanied by an adult with an existing dining or hotel reservation.

     

    What measures has Hard Rock Hotel & Casino Atlantic City taken to reduce the risk of exposure to COVID-19 to guests and Team Members?

    We have implemented and will continue:Disinfecting common surfaces more frequently, specifically lobbies, front desks, slot machines, tabletops, table game surfaces, restrooms, hotel rooms, door knobs, elevators and more;

    Making hand sanitizers available in all common areas;

    Increasing communications and reminders with our guests, employees and partners on important health and safety measures.

  • Is indoor dining available at Hard Rock Atlantic City?

    Yes, Effective Friday, February 5, Governor Murphy's Executive Order has re-instated the services of indoor food & beverage service, including alcohol on gaming floors 24 hours per day. Please review our most updated hours of operation for each restaurant here.

     

    What outdoor bars are open?

    Please click here to view the hours of operations for our outdoor bar options.

     

    Is Legends Lounge and Plum Lounge open?

    Yes, our VIP Lounges are open. Please view some of the changes and updates on this page.

     

  • Is the Sportsbook open?

    Yes, Hard Rock Sportsbook is open. Please click here to view the hours of operation.

  • How do I know if a show I have tickets for is canceled at Hard Rock Atlantic City?

    Our website is frequently updated with the latest news on all of our upcoming shows. You can find your show and get more info at the bottom of this page or by checking our events page.

     

    My show was canceled, will I be refunded?

    All tickets for canceled shows purchased through Ticketmaster are available for full refunds inclusive of service charges. The cost of expedited shipping and merchandise will not be refunded.

    All tickets purchased at the box office with a credit card will be automatically refunded to that credit card within 7-10 business days of cancellation. For cash purchases you will have the ability receive your refund in person 30 days from when the box office reopens.

    For customers who purchased tickets through another resale platform or distribution partner, the customer will need to seek a refund from such resale platform or distribution partner.

     

    My show was rescheduled, and I cannot attend the new date, can I get a refund?

    If you cannot attend the new date, refunds will be accepted for all tickets purchased through Ticketmaster up to 30 days from the announce of the new date.

    Refunds will be issued for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded.

    If you do not elect a refund within that timeframe, your tickets will remain valid for the rescheduled date.
    For tickets purchased at our box office, please reach out to us at . If you purchased with cash at our box office, you will be able to visit us within 30 days of our reopening for a refund.

     

    My show was rescheduled and I want to attend the new date, what should I do?

    Hold onto the tickets you purchased, they will be valid for the new show date unless otherwise noted on the event page here.

     

    My show says it is being postponed, what does this mean?

    Postponed shows are still in the process of being rescheduled and assigned a new date. Once the event is rescheduled, our refund policy applies. Refunds will be accepted for all tickets purchased through Ticketmaster up to 30 days after the rescheduled date is announced.

    Once the event is rescheduled, our refund policy applies. Refunds will be accepted for all tickets purchased through Ticketmaster up to 30 days after the rescheduled date is announced.

     


  • Is the Pool open?

    The pool is currently open, and located on the 4th floor of the South Tower. Please click here to get the pool's hours of operations.

    Per the NJ Executive Order of Indoor Pools, the amount of guests are being limited and Hard Rock has the right to close the pool area due to capacity restrictions mandated by the NJ Executive Order.

    The current mandated New Jersey Executive Order pertaining to COVID-19 mandates capacity restrictions of all in-door pool areas in the State of New Jersey.  The Company will actively monitor the total occupancy of the Pool Area and reserves the right to close the Pool when capacity is reached.

  • Is the Gym open?

    Yes, for hotel guests only. Please click here to view Body Rock's hours of operation.

  • Who can I contact for questions about my upcoming group meeting or event?

    Individuals should contact their event organizer for the new or rescheduled dates of their events. In the case the event was postponed the reservations associated with the group block will automatically be cancelled and individuals will be sent their cancellation confirmations.

VIP Lounge Updates

Legends Lounge

Located in the Seminole Ballroom

Last seating: 9:00PM

Exclusively for Rock Royalty and X Card Members

  • Enjoy food and cocktails at Legends Lounge, located inside the Seminole Ballroom.

Rock Royalty Members

  • For you and a guest - $10 Comp Dollars each.

X Card Members

  • Complimentary

Hours of Operation

  • Monday - Wednesday | CLOSED
  • Thursday | 4pm - 9pm
  • Friday | 4pm-10pm
  • Saturday | 10pm-2pm, 4pm-10pm
  • Sunday | 10am-2pm, 4pm-9pm

 

Plum Lounge

Last Call: 9:30PM

Plum Lounge will reopen Friday, September 4th to X Card members where guests can enjoy complimentary food and cocktails. Additional indoor seating will be available adjacent to Kuro.

Currently limited to one guest per person.

Hours of Operation

  • Monday-Thursday | CLOSED
  • Friday | 4PM-10PM
  • Saturday | 9AM-10PM
  • Sunday | 9AM-2PM

Room Service Update

In-Room Dining

Hotel guests will have room service available daily.

  • Sunday | Closes 2AM
  • Monday-Thursday | 7AM-2AM
  • Friday & Saturday | 24 Hours

 

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