Upgrade Faqs

Upgrading Your Online Gaming Experience

We’re off the air — temporarily. We’re upgrading things on our end to make your New Jersey online gaming experience even better – including the introduction of our Rockin’ Rewards online loyalty program and a new online sportsbook.We’ll be back on stage on Wednesday, November 17th in the afternoon.  Stay tuned!

 

WHATS HAPPENING

We’re updating our platform to improve your online gaming experience and bring you even more benefits.
You can access our site at the same URL (HardRockCasino.com). And you can still play on whatever device you want:

  • Computer through our website www.hardrockcasino.com.
  • iOS app – open the app on your mobile device and it will automatically update.
  • Android – access the new app by visiting us on mobile web and downloading the new Hard Rock Sports & Casino app.   

 

Your security is important to us – your account details and payment information are always safe and secured at HardRockCasino.com.


YOUR ACCOUNT INFORMATION
Great news!  You can use the same account login and password to play with us.

  • Your existing LOGIN remains the same – the same email address you’ve always used.
  • Your Existing PASSWORD will provide you access to your online account. Be mindful when you attempt to login, you will only have ONE attempt to input your existing password for security reasons. If you enter an incorrect password, don’t be alarmed, you will automatically be directed to reset your password. If you are having issues get in touch with our support team who will help you get back in.

 

First login after maintenance:

  • Enter your existing email address (login) and password.

 

  • If you enter incorrectly on the first attempt, you will be prompted through the password reset process.

 

 

 

 

  • Enter your email address and click "Send Email" button
  • Go to your email mailbox - check your spam folder if you don’t see your reset password email in your inbox
  • Click on the link in our email to reset your password

 

 

  • Enter DOB and last 4-digits of SSN
  • Enter new password - click "Continue"
  • You will receive a text message with a confirmation code
  • Enter the confirmation code and click "Continue"
  • Log in to account with your email address and password

 

ONCE YOU ARE LOGGED IN

  • Accept Terms and Conditions
  • Begin playing your favorite online games and bet on sports

 

YOUR PAYMENT INFORMATION

PayPal, ACH information remains the same – you can use existing payment methods. If you used a credit card previously, you will need to re-enter your credit card details. That is an extra security precaution in place to maximize the safety of your payment details.

NEW ONLINE PLATFORM, EXPERIENCE, AND BENEFITS

INTRODUCING ROCKIN’ REWARDS

We want to make your time online incredible, so we’ve built an all-new loyalty program that awards your play. Every online cash wager that you make contributes to your rewards, no matter what game you play and when you play it. As you move up in Rockin’ Rewards, you’ll earn bigger monthly deposit matches with smaller wagering requirements, cashback on your play, and even Comp Dollars to spend in Atlantic City. There’s nothing like it.

IMPROVED ONLINE SPORTS APP

We are revamping our sports offering giving you access to more sports markets – including in-play betting. We’ll have more exciting promotions to announce soon.

PLAY MORE ONLINE CASINO GAMES

One of our motivations for upgrading our system was to allow you to play more games moving forward including new titles for Live Dealer, Slots, Blackjack, Roulette and More! Unfortunately, we have had to discontinue Live Slots and you may no longer find those games in our Lobby. Instead we encourage you to try some new slots games we have added.